1. Position ITAU0027A : WAN Engineering Manager

This person is responsible for managing and directing all technical service functions, including design, engineering, capacity planning, and architecture planning. The incumbent works with the vendor’s personnel in various areas of technical services. These areas include WAN, LAN, Quality Management, Disaster Recovery, Security, Video, and Voice. The incumbent is also responsible for providing Voice engineering technical services to LCM team and directly to customers, in order to design and implement network applications for all external and internal customers. This process function supports all phases of marketing, including pre-sale technical consultation, technical assurance, customer network architectural design, pre-service implementation, and post-sale support for trouble resolution.

Major Responsibilities Include:

WAN

• Aligning the activities of the vendor’s technical staff with the objectives of the client to maintain maximum efficiency of enterprise capital and human resources including hardware, software, and personnel.
• Maintaining a close working relationship with the vendor’s staff.
• Insuring that all problems are solved in a timely and efficient manner including overseeing the client’s support of disaster recovery operations and involved personnel.
• Voice Services
• Design Engineering
• Designing routing arrangements and features to create the customer application.
• Performing complex traffic engineering studies to determine optimal trunk sizes for nodal services.
• Technically assure all application proposals to ensure compatibility to the AT&T network. Assessing performance requirements.
• Engineering all digital access arrangements including line coding and format specifications, synchronization design and disaster recovery.
• Technical Support
• Providing technical sales support and consultation to develop strategies for implementing the architecture into the customer’s business applications.
• Team with customer and vendors to develop new applications to meet the customer’s business needs.
• Participating in the Sales process, as required, to support the identification and development of application opportunities.
• Addressing technical inquiries from customers and vendors.

THE PERSON:

• Degree in electrical/electronic engineering, computer engineering, telecommunication engineering or related discipline
• In-depth hands-on experience on CISCO router configuration, Frame Relay, ATM, VPN, CSU/DSU
• In-depth knowledge of network protocols (e.g. TCP/IP, SNMP, OSPF, EIGRP, IPX, SNA, DecNet)
• 6 years work experience of which 2-3 years should be either in telecommunication technical support and/or network design and engineering
• Excellent written and verbal communication skills

2. Position ITAU0027B : Director of Engineering

Overall in charge of the Engineering Directorate and to lead, direct and motivate the entire engineering team towards the direction and objective of the company. The incumbent will work closely with the Sales Team, focusing on planning and managing a group of technically Inclined engineers and managers in providing excellent technical support and services to the customers and in driving the team to capitalise on new Info communication technologies.

The person:

The incumbent must possess a strong customer and quality orientation, excellent leadership style to anticipate and resolve business, technical and people issues. Knowledge of voice communications technology would be preferred. In addition, he will need to meet the following:

• A Degree in Telecommunications/ Electronics/ Engineering with 5 years of experience in a managerial capacity in the telecommunications/ IT industry;
• Technically inclined with the ability to multitask and thrive in a highly dynamic environment;
• Excellent planning skills and a strong sense of quality delivery towards customer satisfaction;
• Good analytical and communication skills;
• High personal motivation and the ability to share it within a team.

3. Position ITJL0021A : HPUX System Administrator

As a member of Technical Services team, your primary focus is to perform relevant technical support activities relating to the installation and maintenance of operating systems and utilities programs in a quality and cost-effective manner. You will participate in the creation and maintenance of a technical platform that will ensure error free 24x7 services for all banking applications. You will also perform technical activities in support of projects to meet the organization’s objective in achieving six sigma qualities.

Prerequisites:

1. A Degree or Diploma in IT related field with at least 5 years of working experience and 3 year in UNIX system administration.
2. Knowledge in the following areas:-
   - HPUX System Administration and UNIX Network Administration;
   - Performance Tuning
   - High Availability software such as MC/Service Guard;
   - C/C++ and Shell script programming;
   - MQ-Series messaging products;
   - HP Openview ITO;
   - Netscape web server and suites of server products;
3. Project Management skill;
4. Good Communication & interpersonal skills

4. Position ITJL0021B : Sybase/Infomix Database Administrator

As a member of Technical Services team, your primary focus is to manage the Sybase & Informix RDBMS running on the Open/Midrange systems. Your will plan, install, and maintain RBDMS software to ensure a secured and efficient data processing environment. You will perform RDBMS performance monitoring & tuning, participate in capacity planning, and provide technical support to system/application development and data center operations staff.

Prerequisites:

1. A Degree in Computer Science
2. at least 5 years Sybase database administration experience
3. at least 3 years Informix database administration experience
4. Good Communication & interpersonal skills
5. Able to multitask, excellent team player, self managed & a fast learner
6. Knowledge of C programming and UNIX Shell scripts
   

5. Position ITJL0021C : SUN Solaris System Administrator

As a member of Technical Services team, your primary focus is to perform relevant technical support activities relating to the installation and maintenance of operating systems and utilities programs in a quality and cost-effective manner. You will participate in the creation and maintenance of a technical platform that will ensure error free 24x7 services for all applications. You will also perform technical activities in support of projects to meet the organization’s objective in achieving six sigma qualities.

Prerequisites:

1. A Degree or Diploma in IT related field with at least 5 years of working experience and 3 year in UNIX system administration.
2. Knowledge in the following areas :-
   - Solaris System Administration and UNIX Network Administration;
   - High Availability software such as Legato Cluster;
   - C/C++ and Java programming;
   - Internet Technology;
   - Netscape web server and suites of server products;
3. Project Management skill;
4. Good Communication & interpersonal skills

6. Position ITJL0021D : Oracle Database Administrator

As part of the Midrange Technical Services team, your primary focus is to manage and maintain Oracle RDBMS running on the Open/Midrange systems in APPC. Your will plan, install, and maintain Oracle RBDMS software and the related Oracle tools across all major Midrange platforms to ensure a secured and efficient data processing environment. You will perform RDBMS performance monitoring and tuning, participate in capacity planning, and provide technical support to system/application development staff as well as data center operations staff.

Prerequisites:

1. A Degree in Computer Science
2. 3 – 5 years Oracle database administration experience preferably in Banking and Finance industry
3. Good Communication & interpersonal skills
4. Able to multitask
5. An excellent team player and a fast learner
6. Good working knowledge and experience in UNIX Shell scripts. Candidates with Open VMS DCL command procedures will have an added advantage.
7. Candidates with the Knowledge and experience on C, Pro*C and Oracle Forms programming will have an added advantage

7. Position ITJL0021E : Compaq VMS/UNIX System Administrator

As a member of Technical Services team, your primary focus is to perform relevant technical support activities relating to the installation and maintenance of operating systems and utilities programs in a quality and cost-effective manner. You will participate in the creation and maintenance of a technical platform that will ensure error free 24x7 services for all banking applications. You will also perform technical activities in support of projects to meet the organization’s objective is achieving six sigma qualities.

Prerequisites:

1. A Degree or Diploma in IT related field with at least 5 years of working experience and 3 year in UNIX or VMS system administration.
2. Knowledge in the following areas:-
   - Performance Tuning
   - High Availability software such as Clustering;
   - C/C++ and Shell/DCL script programming;
   - Polycenter products;
3. Project Management skill;
4. Good Communication & interpersonal skills

8. Position ITJL0019A : Post-Sales Consultant

Prerequisites :

1. Degree in MIS
2. About 5 years' working experience in the IT industry, preferably in customer support.
3. Good working experience in the technical, administration and operation of UNIX and/or Windows NT.
4. Experience in database administration of key databases such as Oracle or SQL/Server
5. Good team player, eagerness to learn and a self-driver

Responsibilities :

1. The successful candidate will be responsible for resolving customer problems and ensuring customer satisfaction according to company's standards.
2. You will provide the initial customer contact, gather complete information on customer issues, performs problem analysis and research to arrive at solutions and educate customers on product usage. Other duties include assisting in the improvement of company's support services, determining the timing to escalate to AP/RSC and Level 3 (Development), and providing complete documentation and up-to-date status information of all customer issues.

9. Position ITJL0018A : Regional District Manager

Prerequisites:

1. Degree in electrical/electronic engineering, computer engineering,telecommunication engineering or related discipline
2. 6 years work experience of which 2-3 years should be either in telecommunication technical support and/or network design
3. Excellent written and verbal communication skills

Responsibilities:

Manages a highly skilled, technical and mobile work force and associated support functions responsible for the sales and performance of Installation Services associated with company's products and services as well as other vendor products, and the integration of these products and services into a customer's telecommunications network. Has the
opportunity and freedom to innovate and develop new services/customers and compete in the marketplace. Interfaces with multiple customers at multiple customer locations.

Planning and Administration

1. Forecasts and assigns resources (human, skills, budgets) to perform Installation Services projects at minimum cost and reasonable profit margins.
2. Anticipates and resolves difficulties that may arise involving personal, variance of customer(s) programs, changes in levels of engineering and training requirements, etc., and maintains flexibility in all plans taking into account all of the existing or potential problems.
3. Continually evaluates policies, methods, and objectives to assure that they are consistent with the needs of the business.
4. Establishes and monitors Installation Services performance objectives for consistency with organizational goals for customer satisfaction and profit margin.
5. Creatively utilizes supporting services available from both within and outside the Corporation.
6. Attends meetings with customers and/or other organizations relative to the planning, organizing, controlling, and/or problem resolution of all Installation and related activities.
7. Establishes and maintains effective working relationships with the Local Union officers. Oversees fair and uniform administration of Union Contract agreements.
8. Effectively consults with and keeps upper management informed.

Supervisory and Administrative Responsibilities

1. Establishes and communicates District objectives.
2. Evaluates, selects, motivates, and trains a competent administrative and technical workforce to make optimum use of individual, group and organizational capabilities.
3. Overseas capital and expense budgets.
4. Enforces Corporate Health and Safety guidelines within the District to achieve an accident-free environment for all employees.

10. Position ITJL0018B : Regional OA Manager (Circa 160K pa + company car)

The Manager of Regional Office Automation supports company’s operations in all business sectors within the Asia Pacific region in all matters related to desktop and office networked computing, electronic mail, Web-based Intranet and Internet, Mobile Computing and electronic commerce. Working with our outsource partners, he/she plans, develops, implements and manages regionally consistent PC-based office automation services for both internal and external (business partner) communications.

He/she also acts as the direct IT OA services manager for company’s Asia Pacific headquarters function in Singapore.Directly manages the delivery of Singapore Share Processing data center services to remote site (via the outsourcing partners).

Prerequisites:

1. Degree or equiv. in Computer Science/Engineering or related discipline - Required.
2. Post graduate qualifications desirable – Preferred.
3. Minimum 5 years IT technical support experience – Required.
4. 3 or more years experience in a multinational corporation – Required.
5. Extensive experience of supporting office & data center computing environments, including PC desktop and LAN/mail environments – Required.
6. Strong and current technical knowledge and hands-on experience of Electronic Messaging, Lotus Notes and Domino, Microsoft NT, Windows and Office environments, Internet/intranet Web-based technologies, secure Remote Access, UNIX, Oracle and SAP Basis – Required.
7. Demonstrated experience in the area of Lotus Notes and Web-based Electronic Commerce – Preferred.
8. Demonstrated experience in the area of managing Data Center Operations.
9. Strong business background including good communication skills, presentation at technical and/or senior management levels – Required.
10. Total English fluency : Comprehension, speaking, reading & writing – Required.
11. Fluency in a major Asian language – Preferred.
12. Capability for extensive, extended overseas travel – Required.
13. High energy level – Required.
14. Commitment to excellence and continuous improvement – Required.
15. Comfort with ambiguity – Required.
    

Responsibilities:

1. Plans and manages the Asia Pacific desktop PC and office server infrastructure and services in consultation with the global team at corporate, including the areas of Lotus Notes, electronic mail, Intranet and Internet Web-based services, Remote Access and external Electronic Commerce (such as Dealer Communications Systems) technologies.
2. Directly manages the delivery of all Office OA IT services (via our outsource partners) to the company’s Asia Pacific headquarters function in Singapore. This includes managing the TOTAL company Asia Pacific headquarters budget.
3. Directly manages the delivery of Singapore Share Processing data center services to remote site (via the outsourcing partners). This includes working with vendors on the sizing of servers and implementation phase,
   Develops and prescribes consistent work environments, in particular the COE (consistent office environment), with a goal of regional standardization.
4. Develops, implements and manages the desktop and office-based content for the information security plans and disaster recovery plans for the region.
5. Manages the enhancement of Office Automation customer service quality through understanding base service levels, implementing service level agreements, quality measures and performance measurement methodologies, and lead ongoing TQM process with vendors to improve performance.
6. Through excellent vendor/supplier management (EDS & other outsource relationships), achieves customer service improvements to meet SLAs, cost improvement and other budget/expense targets.
7. Develops and maintains subject matter expertise and act as a catalyst for implementing and integrating leading-edge technologies that improve company’s business processes.
8. Represents Asian Pacific on the worldwide OA and Electronic Commerce technology planning teams, and supports technology transition/implementation within Asia Pacific.

11. Position ITJL0017A : Services Director

Prerequisites:

1. Degree in MIS or Computer Science
2. At least 8-10 years’ extensive industry experience, including IT operations in a sophisticated end-user environment plus selling, managing and delivering IT professional services
3. Successful track record in project management and preferably demonstrated success in building services business.
4. Technically competent and have good working knowledge of UNIX and/or
   Windows NNT, MVS, VSAM and SMP/E
5. Possess excellent communication and written skills
6. A self-motivated team player with initiative and multitasking ability
7. Willingness to travel in the Asean region

Responsibilities:

The successful candidate will manage implementation services, as well as recruit, train and certify third-party partners to provide complete system management solutions to Company's Software customers and in-house consultants. Provide implementation services for all major proposals, rapidly and successfully implement all licensed products and improve customer satisfaction to elicit effective reference sites and referrals from existing customers. You will also assist pre-sales consultants in defining the scope of customization and implementation efforts, as well as promote service capabilities. In the post-sales area, you will prepare implementation project plans for major customers.

12. Position ITJL0017B : Engagement Managers (3 positions)

Prerequisites:

1. Minimum of 5 years industry experience required.
2. Ideal to have sales background or sales instincts
3. Channel marketing experience is a plus
4. Experience in dealing with high technical individuals strongly preferred
5. Technical background a plus
6. Travel of 50% required

Responsibilities:

1. Business Development
2. Negotiation with external customers and internal clients
3. Opportunity development
4. Put together solutions to solve clients’ problems and communicate those effectively to clients and internal staff (highly technical architect and programmers)
5. Will use estimating tools to determine length of projects
6. Develop detailed work plans
7. Manage security administration
8. Need to have a full understanding of product line to communicate those to clients and to communicate with Company's employees

13. Position ITJL0017C : Technical Project Managers (2 Positions)

Prerequisites:

1. Tertiary qualification in MIS or CS with 4+ years of experience
2. Consulting experience a plus
3. A good command of English, both written and verbal, so as to communicate effectively with customers and internal staff
4. Ability to lead and facilitate customer meetings on both business and technical level
5. Varied knowledge of Structured Programming language(s) (C/C++, Perl, FORTRAN, COBOL or equivalent [not VB. only])
6. Varied knowledge of NT or UNIX operating systems
7. Varied experience with a Database such as Oracle, Sybase, SQL Server or Informix

Responsibilities:

Technical Project Managers work with both business and technical levels at customer sites. This position leads, facilitates, defines, and documents the ENC Discovery Process with the customer to translate the technology into business requirements. Good facilitation skills required. Full time at customer sites with less involvement when specs are completed for PSL Programmers. This person should be able to perform a PSL programmer job and supervises PSL programming efforts. The Company will train in the Methodology Process, but this person should have appropriate work experience and knowledge of facilitation methods to talk to the business as well as technical aspects of the project. The highly skilled candidates actively consult, advise, and negotiate as well as facilitate with customer based on prior job experiences.

Company's Investment - Methodology Process and PATROL training involved. This person is valuable because of the dual skill set required to work on both technical and business sides of a project.

14. Position ITJL0017E : Technical Consultants (10 Positions)

Prerequisites:

1. Degree in MIS or CS (or work experience equivalent)
2. Plus 2 years experience for each progressive job level
3. A good command of the English Language both written and verbal to communicate with customers and BMC staff
4. Varied knowledge of Structured Programming language(s) (C/C++, Perl, FORTRAN, COBOL or equivalent [not VB. only])
5. Varied knowledge of NT or UNIX operating systems
6. Varied experience with a Database such as Oracle, Sybase, SQL Server, or Informix
7. Willing to travel regionally

Responsibilities:

Technical Consultants work at customer sites deploying and customizing Patrol Service Assurance Centers. They translate the requirements obtained by the Service Assurance Methodology into documented PSL code for Patrol. The technical leaders will supervise them. There is customer exposure and potential for growth into a Technical Leader position. The Company will train in Patrol, PSL and other necessary skills.

Company's Investment - Technical and customer service training required. Education classes with after work activities needed to stimulate and learn about the business world.

15. Position ITJL0017F : Enterprise Sales Manager (5 Positions)

Prerequisites:

1. At least 3 years’ experience in IT Sales
2. Proven sales track record preferably in government or managed major accounts/relationships
   
3. Knowledge in enterprise management software solution or software related solution, and ability to understand client’s strategic IT requirements and priorities
4. Knowledge in system management is a plus
   
5. Dynamic and positive personality, likes challenges
   
6. Team player and possess excellent communication skills
   

Responsibilities:

The successful candidate will be responsible for selling IT solutions, identifying and cultivating new enterprise clientele as well as customer relationship management.

16. Position ITJL0017G : Pre-Sales Consultants (5 Positions)

Prerequisites:

1. Must have at least 6 to 10 years working experience in the area of System Management and Software Pre-Sales.
2. Must have excellent communication and presentation skills
   
3. Must have great initiatives and able to work alone or under extreme pressure
   
4. Must have experience in managing, designing and implementation of Systems Management Projects
   
5. Must have good working experience in the technical, administration and operations of MVS, UNIX and/or Windows NT
   
6. Knowledge in REXX programming, UNIX shell scripts or "C" programming
   
7. Experience in database administration of key databases such as DB2, Oracle or SQL/Server
   
8. Good team player, eagerness to learn and a self-driver
   

Responsibilities:

The successful candidate will be responsible for in designing and implementing Systems Management procedures for customers. He/She will assist the sales teams in the area of developing and closing Systems Management project deals. Involves in technical demonstrations and presentations to potential customers, conducting proof-of-concept projects for interested parties, and installation of software at the client’s premises. You are also expected to contribute in marketing support function such as presentations, planning of seminars, speeches, etc.

17. Position ITJL0017H : Channel & Alliance Manager

Prerequisites:

1. Strong channel/distribution background in Asean region
   
2. Familiar with the System Management market and demonstrated his/her ability to manage channels in this space.
   
3. Confident in presenting technology
   
4. A self-motivated and assertive team player
   

Responsibilities:

The Channel & Alliance Manager will need to access the market requirements for Asean and make recommendations/decisions on which partner(s) to best address this. A high degree of trust and confidence will be given to the person in this role. He/She is responsible for ensuring that each partner is suitably trained to sell and support Company's products, which requires a high degree of leadership and commitment.

18. Position ITJL0017I : Regional Security IT Manager

Manage Regional IT Security

1. Manage Outsourced consultants for site requested assistance
   
2. Manage creation of DRP's for all sites in region (though we have sent out the DRP documents, coordination is require to ensure they complete the documentation)
   
3. Develop IT Security policies and practice for region.
   
4. Provide guidance to sites on implementation of IT Security, including E-Commerce Security.
   

Manage Regional IS&S Internal Control

1. Manage closure of "Outstanding Audit Comments"
   
2. Provide advice & guidance to site IS&S Heads regarding the "Management comments" for audit issues
   
3. Manage Outsourced consultants for site requested reviews
   
4. Provide on-site consulting for small scale reviews
   
5. Review new projects to ensure Audit Compliance (including E-Commerce Systems)
   
6. Liaise & where necessary assist Internal Control to ensure audit compliance for region.
   

Manage IT Security & Control (Singapore HQ)

1. Manage Outsourced Service Providers to ensure the security of all IS&S systems under HQ's control.
   
2. Monitor Local systems for security issues.
   
3. Perform investigative work to resolve causes of security incidents - [1]Rad Guard [2]Nokia's CheckPoint
   
4. Liaise with Legal, Risk Management, Internal Control and other departments where necessary.
   
5. Manage IS&S HQ's ICRQ Self-Assessment.
   

Manage E-Commerce (B-C & B-B) Security Infrastructure Implementation (this is new)

1. Work with Corp to provide policy & guidelines for the implementation of E-Commerce systems
   
2. Assist IS&S Customer Experience to ensure appropriate process designs for E-Commerce systems
   
3. Work with local sites to ensure appropriate implementation of E-Commerce systems
   
4. Work with local sites to enable certification of E-Commerce systems (WebTrust, TrustE, etc)
   
5. Provide security guidelines for P&A ExtraNet implementation

19. Position ITMA0102A: Director Professional Services

The mission of the Professional Services is to offer a full solution, education, delivery and consulting capability to customers. Services are taken to market under the brands of Company Consulting, Customer Education Services and the Advantage Customer Support Program. This mission is critical to Company's overall business strategy and accounts for 60% of revenue and 80% of staff resources in each region.

The functions of Professional Services span business development; solution development and delivery, which complement and enhance the roles, played by Company's third party implementation partners.

Classification Level: Director

Reports to: General Manager, with close functional direction and guidance from the Vice President Professional Services Asia Pacific

Position Scope: The occupant will assume strategic and operational responsibility for Professional Services in the Region, initially in Singapore and Malaysia, eventually extending to Thailand and the Philippines.

Location: Singapore

A new Director level position of Services Director has been established. The occupant of the position will have strategic and operational responsibility for the Regional Services functions and staff, including Consulting and Delivery, Education Services, Customer Care and Maintenance, Technical Support and Account Management

The role reports to Peoplesoft General Manager for the Region, providing shared services to the North Asian Region and receives functional direction and input from VP Professional Services Asia Pacific

Essential Duties/Tasks:

• Day to day management of the Professional Services function
  
• Leadership of the Services Management Team
  
• Representation of Professional Services issues on the management Team
  
• Accountable for total services revenue and margin performance
  
• Responsible for achievement of services growth targets, via:
  
• Existing customer business leverage
  
• New business development
  
• Optimisation of project margins
  
• Productivity and profitability of reporting functional units
  
• Development and sustainment of excellent high level client relationships
  
• Leadership of strategy and planning for service development and delivery.
  
• Promotion of a positive work environment.

Knowledge, Skills, Education:

• Exceptional management ability in the provision of IT services,
  
• Proven senior level client negotiation and conflict resolution experience,
• Knowledge and understanding of emerging developments of Professional Services, functions, strategic objectives and goals,
  
• Strong team building skills,
  
• Excellent oral presentation and written communications skill,
  
• Decisiveness in decision-making,
  
• Skill in developing, mentoring and empowering staff,
  
• Ability to be creative and innovative,
  
• Proven effectiveness as a change agent,
  
• Formal IT qualifications highly regarded
  
• Preparedness to travel
  
• Fluency in Asian language well regarded
  

20. Position ITMA0102B: Technical/Tools Instructor

Description:
As a Technical / Tools Instructor, you will be responsible for teaching the technical curriculum that conveys the core of Company's technology. You will have had hands-on experience in customizing and/or developing business software systems in a relational database environment, a good understanding of relational database concepts, knowledge in client server architecture and solid programming skills. Experience with PeopleSoft development tools, 3GL programming skills, and a warped sense of humor would be a plus.

In addition to a solid technical background, you must have strong communication skills, and the desire and ability to teach others technical concepts in a classroom setting. Prior experience in stand-up delivery of technical course materials is preferred. A high energy level, poise under pressure and a willingness to do whatever it takes to give customers the information they need is required. You will be self-motivated and able to work independently and as part of a team to get the job done.

You should have 2-3 years experience working with systems (either as a systems liaison or as a member of an implementation team) or have worked for another packaged software vendor. Individuals must be PC literate and have worked with Windows-based products.

Must be willing to travel and a strong team player.

Technical requirements

• Hands-on experience in customizing and/or developing business software systems in a relational database environment
  
• In-depth understanding of relational database concepts and experience writing SQL Select and DML statements.

Preferences

• Hands-on PeopleSoft experience is a huge advantage.
  
• Alternatively, experience with PowerBuilder, SAP or any other GUI development toolset software is also desirable.
  

21. Position ITMA0105A: Technical Services Consultant

SUMMARY
A highly customer-focused individual with proven technical skills, the Technical Services Consultant delivers of a range of services to the existing client base in a post-implementation environment. Primary duties involve on-site planning and execution of multiple, complex tasks associated with the new implementation and ongoing configuration and maintenance of all solutions.
The Technical Services Consultant role requires an integrated skill set consisting of the technologies associated with configuring and customizing solutions, as well as a solid understanding of the business functions, which they support.
The Technical Services Consultant is responsible for maintaining and expanding their skill set in line with current technologies and methodologies and to suit business requirements. This involves becoming proficient in and Microsoft programming languages and configuration environments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Services Delivery
The Technical Services Consultant is required to deliver chargeable services to customers. This includes:

• Delivery of chargeable consultancy work
  
• Business requirements gathering and documentation to standards
  
• Systems configuration of solutions to meet changing customer business requirements.
  
• Technical training/client workshops as required
  
• Adherence to departmental procedures regarding maintenance, recording and logging of chargeable work
  
• All other appropriate Services Portfolio tasks

Project Work

• Organize and lead meetings where business requirements and application objectives are articulated and defined
  
• Clearly identify the business requirements of the customer, including cross-referencing requirements as articulated by multiple persons within a company and identifying apparent inconsistencies
  
• Develop and maintain a complete work plan down to a detailed task level
  
• Execute specific tasks on the project work plan, including but not limited to:
  - Confer with key customers to resolve questions of customisation intent
  - Configure particular functional areas of CRM system
  - Convert data between legacy systems and the CRM database
  - Define a customer's data input and reporting requirements
  - Design, code, and test basic customisations to support specific customer business requirements
  - Design and execute test strategies to ensure correct function of basic customisations
  - Document functional and technical specification of customised solution
  - Collate and summarize work plan issues as identified by the project team
  - Manage the delivery of weekly status reports to the customer project manager and the project team
  

Additional Responsibilities

• Assist in Customer Services proposal generation
  
• Communicate with the Account Management Team regarding opportunities or issues identified within the client base.
  
• Ensure that own skills are maintained and developed in line with requirements of role. Liaise with Services Manager to ensure that training/development programmes are identified to address any skills gaps
  
• Conducting training/mentoring for other team members as required
  
• Delivery of a monthly Technical Services Consultant Report on time and to agreed format

MINIMUM QUALIFICATIONS

The requirements listed above are representative of the knowledge, skill, and/or ability required to perform this job successfully.
- In addition to being able to perform each essential duty and responsibility, ability and willingness to travel extensively is also required.

MINIMUM EDUCATION and/or EXPERIENCE REQUIRMENTS

• Bachelor's degree (computer science, engineering, or math preferred)
  
• Knowledge of sales, support, or service processes is highly beneficial

OTHER SKILLS AND ABILITIES

• Ability to represent the company in a professional manner to customers and the business community at large
  
• Strong verbal and written communications
  
• Effective presentation, organizational and planning skills
  
• Effective interpersonal skills and ability to work in a team environment
  
• Proficiency or the aptitude to develop proficiency in the following:
  - COM-based programming (Visual Basic or Visual C++)
  - Web-related programming (HTML, DHTML, ASP, Java Script, and VB Script)
  - Microsoft SQL Server object design and development
• Proficiency or the aptitude to develop proficiency in the following products and/or technologies:
  - The Company's product line
  - Microsoft IIS
  - Microsoft MTS
  - Microsoft Word
  - Microsoft Excel
  - Microsoft Access
  - Microsoft NT
  - Microsoft Windows 98, 2000
  - Microsoft Interdev environment
  - HTML/DHTML programming
  - COM programming
  - Java Scripting
  - Others?

WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
· Severe stress may occur periodically.
· Late evening, early morning, or weekend work periods may be required some or all of the time.

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
· Extensive work with computer monitors and keyboards is required. The ability to manually operate a keyboard and view a monitor screen for periods in excess of 8 hours per day is required.

22. Position ITMA0105B: Technical Training & Development Specialist

SUMMARY
Technical Trainers lead hands-on, interactive training for new customers, partners and employees on how to implement and configure our Enterprise Relationship Management (ERM) software. Our ERM products help customers manage interactions with their customers and keep all the data in a centralized location. The typical audiences trained include Database Administrators, Consultants and Project Managers.
Trainers are initially responsible for instruction of technical classes and have the opportunity to travel to various locations (currently Boston, London, Sydney, and Singapore). Over time, our trainers take on additional responsibilities including authoring and maintaining learning content or courses that focus on developing customer's (internal and external) technical and product knowledge.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Instruct existing technical courses
   · prepare classroom facilities
   · create a positive learning environment
   · monitor students reaction to ensure understanding
   · communicate clearly and utilize effective questioning techniques
   · summarize feedback and make suggestions for future course enhancements
   · maintain or exceed team standard for course evaluation scores
   
2. Learn new technology for the purpose of developing or enhancing technical knowledge, under limited guidance of the manager or senior trainer.
   · Utilize research materials (manuals, articles, interviews, etc.)
   · identify and leverage internal subject-matter experts
   · incorporate independent hands on practice and other informational sources
   · attend technical classes when necessary
   
3. Develop training knowledge to continually improve instruction and content development skills using professional journals and books to keep up with advances in training methods.
   
4. Develop technical learning content using adult learning principals and technical information sources:
   · knowledge of BackOffice
   · internal subject matter experts
   · adult education theory and interactive adult training methodology (role-plays, hands-on, questioning, etc.) as appropriate for the course content
   · maintain course materials for technical accuracy by evaluating and revising materials periodically (quarterly at a minimum)
   
5. Work cooperatively with all Education team members to successfully execute the overall Education team plan. Requirements include:
   · Complete project task responsibilities satisfactorily and on schedule
   · Present a professional demeanor in terms of interaction with team members other employees, partners and customers
   

MINIMUM EDUCATION and/or EXPERIENCE REQUIREMENTS

• Requires a BS degree or equivalent in business, information systems, or computer related
  
• 2-3 years computer technology and LAN or MS BackOffice support experience (pre-sales or technical support)
  
• Have the ability to fulfill requirements for Microsoft Certified System Engineer or DBA within 1 year of start date
  
• Minimum of 3 years training experience in the PC/technology industry utilizing adult learning methodologies
  
• Experience writing either documentation or training materials (provide samples)

OTHER SKILLS AND ABILITIES

• Ability to represent Software Corporation in a professional manner to customers and the business community at large. Professional appearance and presentation required
  
• Requires the ability to set goals and work on several projects at one time
  
• Ability to gather information and assess needs on complex topics
  
• Must be able to work on an independent basis
  
• Excellent leadership skills
  
• Excellent written communications
  
• Excellent verbal communications.
  
• Effective presentation, organizational and project planning skills
  
• Effective interpersonal skills and ability to work in a team environment
  
• Good typing skills
  
• Familiarity with Relational Database concepts
  
• General understanding of network protocols, topology and methodology. Strong understanding of computing industry.
  
• Familiarity with the following applications
  - Microsoft Word
  - Microsoft Excel
  - Microsoft Access
  - Microsoft PowerPoint
  
• Proficiency in most of the following products and/or technologies:
  - All of the company's Products
  - Microsoft SQL Server
  - Microsoft NT Server and Workstation
  - Microsoft Windows 95
  - HTML, DHTML, JavaScript

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations can and will be made to enable individuals with disabilities to perform the essential functions:
· Travel required, up to 50%.
· Extensive work with computer monitors and keyboards is required. The ability to manually operate a keyboard and view a monitor screen for periods in excess of 8 hours per day is required.
· Extensive time standing will be necessary.
· Lifting of computer equipment will be necessary periodically.

23. Position ITMA0105C: HRMS Product Consultant

Main Duties & Responsibilities

• Main function is to give professional articulate presentations/demonstrations, of the Human Resource software. These demonstrations can be generic, or scripted scenarios that meet our prospective customers' needs. These demonstrations will be in conjunction with sales efforts and will be in fact, part of the sales cycle
• Consultants will tailor their presentations according to customers requirements, obtained through survey or discovery calls.
• Consultants must learn and be familiar with the technical architecture, but mainly have in-depth knowledge of the Human Resource Software.
• Must be comfortable giving presentations to small and large audiences, at all levels
• Assist Marketing with seminars and trade shows.
• Proactively learn the technology, application, and process of new product releases.
• RFP

Strongly Desired Skills

• Experience supporting the sale of web-based or client server enterprise solutions are a plus, especially experience with competitive products such as SAP, Oracle, JD Edwards, etc.

Travel

This role is based in Hong Kong and will require up to 40% of travel

Career Path

• leadership role within the team
  
• move on to sales
  
• solution role

Unique selling points of Peoplesoft

• We have a great new end-to-end solution that we are taking to the market. This will result in higher potential earnings
  
• it is a very attractive product set that is being introduced to the market
  
• opportunity to travel extensively for those who enjoy it
  
• opportunity to be directly involved in the bid teams

Background of the ideal candidate

The ideal candidate will have previous Human Resource software selling experience. This is critical. It is specifically a functional role, with some technical aspects. This is NOT a role for Technical consultant. Presentation skills are also a must. The ability to present in a consultative manner will be highly regarded.

Additional Requirements:

• Bachelor's degree or applicable work experience.
  
• Proven knowledge and understanding of implementing software solutions.
  
• Willingness to travel between 45% - 65% of the time
  
• Excellent verbal, written and presentation skills
  
• Able to convey value of Peoplesoft solutions from both a technical perspective and a
  
• business perspective
  
• Strong sales and marketing skills; needs analysis, positioning, business justification, closing.
  
• 5+ years pre-sales experience
  
• Ability to solve complex technical and functional problems and work with accounts in complex
  
• political environments
  
• Ability to work independently on complex problems
  
• Must have a Sense of FUN, energy and passion!!!!!!!!
  
• Motivated, self-starter, team player

Personality Type

Confident, strong communication skills, a people person

24. Position ITMA0105D: Java Architects

ESSENTIAL FUNCTIONS: (Primary responsibilities and accountabilities.)

Java Architect

As a senior technical individual with a Java focus, the candidate will be responsible for delivering quality projects, he/she will also be responsible for managing the technical team and gathering of resources towards delivering on projects.

• Create detail designs of application software that needs to be developed.
  
• Validate technical designs to ensure that all related technology fits together.
• Deliver quality solutions to customer problems using defined methodologies.
  
• Identify opportunities for new business within customer base.
  
• Manage a technical team to delivering on the detail design.
  
• Mentor junior staffs and imparts knowledge to others.
  
• Support the creation of proposals.
  
• Raise visibility of the company in technical conferences, publications, etc.
  
• Qualify and manage sub-contractors on projects.

THE FOLLOWING KNOWLEDGE AND SKILLS ARE TYPICALLY ACQUIRED THROUGH:

Typical numbers of years of relevant experience: 10-12 years of hands-on experience of systems design and architecture using OO methodologies and tools plus at least two years experience with Java. Experience with Smalltalk, C++, Windows, Motif, OpenLook/Open Windows desirable.

REQUIRED KNOWLEDGE AND SKILLS: (To accelerate computerized search, specify jov-related terminology, instruments, computers and tools, which are unique to this position.)

• At least 1 year of intensive programming experience in Java and the JDK.
  
• In-depth knowledge of the following: Solaris, TCP/IP, C, C++, and the UNIX shells, JDBC.
  
• Knowledge of object oriented methodologies, code management practices and tools. OMT, OOA, OOD, CORBA, middleware. UML, Rational Rose
  
• Able to communicate effectively on technology areas with mid-level MIS management staff.

PREFERRED KNOWLEDGE AND SKILLS:

• Customer focus.
  -Good verbal and written communication skills.
  -Self starter and ability to manage own's time.
  -Understand project management methodologies.
  -Ability to lead technical team.
  -Professional composure.
  -Ability to raise or lower focus level in technical areas capably.
  -Published papers technical conference speaker.
  

25. Position ITMA0105E: Account Manager - Financial Services

Position Summary: The Account Manager - Financial Services is a key role in Singapore. This position reports to the Customer Service Manager - Northern Region. The overall scope of the role will be to manage all aspects of customer relationships. They are the pivotal players in helping customers realise positive and successful ROI, be referenceable and build a sustainable and lasting partnership. They will also position the service organisation for follow on activities with existing customers and manage customer issues.

Essential Duties/Tasks:

• Manage customer relationships for customers assigned by the Customer Service Manager
  
• Ensure positive referenceability of customers across organizational boundaries
  
• Ensure a high level of customer satisfaction for their customer base which will include a designated number of implementing and/or production customers
  
• Assist in the identification and deployment of overall service strategies for the customer base
  
• Act as an escalation point for customer issues that can not be resolved through the normal internal procedures
  
• Communicate and position how products and service offerings can provide key business solutions
  
• Identify additional services that could add value to customers
  
• Identify sales opportunities within the customer base and communicate to the Sales organisation
  
• Assist in sales support with positioning services and packaged service programs where appropriate and assist Business Services Manager and Consulting Managers with proposal development and positioning of services to existing customers
  
• Establish, develop and maintain key relationships with our Sales and services organisations as well as our business partners
  
• Participate in negotiations for follow on services

Specific Knowledge, Skills, Education:

• A sound knowledge of the business drivers and challenges faced by the Financial Services sector, possibly gained from previous employment within the Industry.
  
• A strong reputation and contacts within leading customer organizations in the Finance Industry.
  
• Consistent record of achieving personal and team targets.
  
• Excellent presentation, interpersonal and communication skills, with the ability to build and maintain rapport with key individuals in both the FSI and within the company.
  
• Strong strategic orientation with the ability to conceptualize needs issues and business drivers within the FSI.
  
• Self-starter with sound planning and self-organizing skills and the ability to operate with minimal direction.
  
• Ability to recognize the importance of attention to detail and following through on commitments.
  
• A high level of self-confidence and personal integrity.
  
• Strong sense of commercial acumen.
  
• Adept at conflict resolution and expectation management
  
• Skills in relationship development/management
  
• Exposure to Information Technology or large software Applications. Experience in Project Management and/or Application software implementation experience would be an advantage
  
• Effective negotiation skills
  
• Innovative analytical and problem solving skills
  
• Flexible and easily adaptability to change
  
• Ability to travel up to 50% of the time
  

26. Position ITMA0105F: Post Sales Consultant

Responsibilities:

The Consultant is responsible for assisting in the successful implementation of the appropriate CRM solution. The solution may include the implementation of one or more of CRM products and the delivery of supporting consulting services. The Consultant will be an integral member of
the project teams and will work closely with both the customers and the CRM project managers through the engagement lifecycle. Some typical roles include project lead (on smaller engagements), business analyst and technical solution architect. The work will include working with customers in a variety of business and technical environments on a combination of large and small engagements. The position requires strong business consulting skills and an ability to understand web technologies as well as experience with systems integration projects and the ability to work effectively with customers.

Requirements:

Bachelors degree in Computer Science, IS, or Engineering and 3+ years experience in systems integration in consulting or customer-facing information technology field, experience working directly with customers in a consulting or services role, skills and experience in internet and/or database technologies (e.g. HTML, ASP, Java, TCP/IP, email, and/or Oracle, SQL, etc.) Good team skills an ability to coordinate and work well with other personnel and departments. Expertise in one or more technologies: email, RDBMS, OLAP, web-architect products and technologies, networks, systems, and experience in one or more areas: enterprise applications (ERP, CRM, eCommerce), direct marketing, customer services, customer relationship management, and willingness to travel and work at customer sites. Where possible, travel will be limited to within the Consultant's region. Assume 20-70% travel.

27. Position ITMA0107A: Lead Consultant

Primary Roles and Responsibilities:

As a Consultant, he will take the responsibility of understanding our client's requirements and the client's business environment. He will have the ability to:

• listen, process information, synthesise conclusions and articulate his thoughts
  
• assess underlying market dynamics and dissect the drivers of financial returns
  
• create the necessary consensus within a client's organisation to achieve effective results
  
• Facilitate in strategy development workshop and stimulate the client's thought process and generate key business directions.
  
• maximise collaborative relationships within the management and operational staff with the client
  
• mentors other team members

He will support in pre-sales work in the design, scoping, pricing & presentation of proposals and tenders. His main responsibilities encompass the application of consulting methodologies and his industry experience to develop solutions for Customer Relationship Management. He must be capable of illustrating features and integration activities of a CRM roadmap. He will lead small teams of consultant to work with clients on the design of process and define the way in which CRM activities will integrate with the various functions in the organisation.
Project activities would include:

• assisting the client in the business strategy development & build business cases
  
• defining and positioning workflow processes & solutions
  
• gathering of business, process & technical requirements
  
• identifying people issues which would impact the solution development phase
  
• develop project roll-out plans, deliverables & implementing change management activities
  

Skills Summary (Special Skills/Qualifications)

• Qualifications
  Degree in Computer Science, Business Administration or Engineering MBA preferred
  

• Industry Experience & Skill Set
  At least 4 years working experience
  - Preferably in a customer-oriented position in an industry such as telecommunications, financial services and seek to look across the market at CRM strategy
  - In-depth knowledge of Customer Relationship Management operations, processes and solutions
  - Practical experience in project delivery
  - Posses skills in one of the following areas:
  · Call Centre management & Agent management -understanding of Call Centre processes, key performance indicators
  · Sales Force Automation
  · Understanding of Data-warehousing & Data-mining concepts for customer/business intelligence applications - market optimisation, campaign management or customer loyalty
  · Understanding of Web Self-Service applications - Web-interaction with customer, content, query, marketing and transactional
  · Knowledge of FrontOffice Applications would be an advantage
  

• Language Proficiency
  - Fluency in English and Mandarin (Spoken & Written)
  

Critical / Essential Skills Set

• Problem- Solving ability
  - Must have logic reasoning ability, curiosity, business judgement, and tolerance for ambiguity and intuitive feel for numbers.
  
• Personal Impact
  - Able to listen wells and articulates his own point of view. He should be comfortable in a team situation and possess a sense of self-confidence without arrogance.
  
  
• Leadership
  - Readiness to take on a leadership role, exhibit signs of entrepreneurship and a willingness to take personal risk.
  - Able to build a team and encourage and facilitate a shared vision.
  
  
• Drive/aspirations
  - Able to set high aspirations for himself. Willingness to go beyond comfort zone in order to achieve what he desired.

28. Position ITMA0107B: Senior Manager

Primary Roles and Responsibilities :

To provide CRM consulting to clients. His primary responsibility is to help clients develop an effective CRM strategy that will realise identified benefits to the clients' organisations.
The CRM strategy will cover all areas of the business and this includes people, process and technology. He will work closely with chief executives to develop the CRM strategy that is aligned to the overall corporate strategy.
He will also be required to be a strong project manager as he is required to lead a team of application and business consultants to develop and implement solutions, in line with the proposed strategy, on time and within budget. He will also ensure that all hardware and software are correctly defined, the best partners to work with are qualified and selected, and that all third-party hardware and software components required for the solution are correctly defined.
Maintains personal credibility and industry knowledge of current directions and future trends for CRM. Builds professional contacts and leads through speaking, publishing, and participation in professional organisations

Skills Summary (Special Skills/Qualifications) :

• Consulting experience in the delivery of business strategy, business transformation services or business process improvement services for Customer Relationship Management solutions covering people, process and environment definition.
  
• Extensive sales and marketing experience ranging from one-to-one customer contact or channel sales experience to managing a sales team to developing marketing plans for an organisation

Critical / Essential Skills Set

• Strong facilitation and project management skills
  
• Visionary; ability to think outside the box
  
• Good interpersonal, communication and planning skills
  
• Self motivated, positive work attitudes, work independently, team player

29. Position ITMA0112A: Customer Project Manager

Purpose of position:

To ensure the professional and timely implementation of complex customer projects through comprehensive project planning & implementation, risk assessment & project con-trol, and overall management of customer interface and expectations.

Key Tasks & Responsibilities

Manage and co-ordinate all company activities pertaining to the planning and realisation of a customer project (including all planning, technical, implementation, SLA & operations aspects).

Key responsibilities

• Manage customer expectations & drive towards the highest level of customer satisfaction.
  
• Project study to ensure clarity in scope, deliverables & responsibilities,
  
• Define project plans, migration plans identifying key milestones & project success criteria.
  
• Drive and control project implementation & any associated project scope changes.
  
• Implementation of standard operational support structure & process.
  
• Maintain the appropriate project risk registers and progress reporting.
  
• Ensure effective project communication both internally and externally with the customer.
  
• Ensure project delivered as per defined plan and customer expectations.

Key Divers

• Project delivered as per customer acceptance criteria
  
• Project delivered with agreed Time scales.
  
• Overall customer satisfaction.

Candidate Profile:

• University degree or equivalent in engineering, computer science or Project Management Certification.
  
• Previous Project Management experience in a telecommunications environment with ex-cellent organization, co-ordination, communication & presentation skills.
  
• Customer Orientated with good interpersonal &negotiation skills.
  
• Knowledge/Expertise in one or more of the below fields:
  
• Wide Area Network technologies including - ATM, X.25, Frame Relay
  
• LAN and inter-networking technologies including TCP/IP, IPX, Routers (particu-larly CISCO) and routing protocol.
  
• Virtual private voice networks, ACD's, PBX's, call centre networks, and/or Cen-trex services, digital and analogue transmission facilities, international signaling protocols, and traffic engineering
  
• Excellent knowledge of written and spoken English language